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LinkedIn Just Got Really Social!
LinkedIn has recently made a number of changes to make the LinkedIn experience more social and to drive more engagement. The changes include Facebook like alerts for comments and likes on a specific...
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Rethinking the Customer Journey in a Social World Infographics
Read a great article this week by Mark Fidelman about the customer journey in the social world (infographic). As you all know, SOCIAL (internal business related social in particular) is one of the...
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Microsoft CRM is Going Social
The SOCIAL story continues to evolve for Microsoft. In particular the social story related to Microsoft Dynamics CRM continues to evolve. Help accelerate your success with social: In 2012 Microsoft...
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Forrester Ranks Office 365 + Yammer Tops in Strategy
Forrester recently released their Enterprise Social Platforms Wave. I like Forrester’s Wave approach because of the depth of information on a variety of scored points. While I cannot divulge the...
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Will Enterprise Collaboration Drive Digital Transformation?
CIO.com has an article titled, “Enterprise Collaboration Will Drive Digital Transformation“. Perhaps a more descriptive but longer title would be, “Digital Transformation Will Happen But Those Who...
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Customer Engagement: Harnessing Disruption
This week I’m attending Customer Engagement World in New York. “The Customer is the New Boss” is Lawrence Dvorchik’s theme for Customer Engagement World. But hasn’t the customer always been the boss?...
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